Do you have a complaint or recommendation for our webshop?

We would love to hear it. You can email us at [email protected] or call us at 0182-354161.

Warranty

We care about our products and naturally do our best to deliver them to you in top condition. However, it can occasionally happen that an order is damaged during transport or that something else occurs, giving you a claim under warranty. By law, you are required to report the defect to us within two months of discovering it. If the defect falls under the warranty, we will take care of repair or replacement at no cost to you.

Complaints

It can always happen that something does not go exactly as planned. We recommend that you first make your complaints known to us by emailing [email protected]. If this does not lead to a solution, you may submit your dispute for mediation through WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil/. Since February 15, 2016, consumers in the EU can also submit complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not being handled elsewhere, you are free to file your complaint through the European Union's platform.